Our Code of Business Conduct and Ethics sets out the principles that constitute our way of doing business and affirm our core values. It identifies the equally important commitments we have to our clients and other stakeholders.

Our Clients

• Provide our services with integrity, objectivity and competence.
• Keep client information confidential and use proprietary information by permission only.

Conflicts of Interest

• Not use knowledge about one client with another client for competitive advantage.
• Not allow personal or outside interest to interfere with the performance of our duties.
• Not make a decision or engage in conduct that is not in the best interest of the client or our firm.

Engagements

• Accept only engagements for which we are qualified by our experience and competence.
• Assign staff to client engagements with the proper qualifications and experience.
• Immediately acknowledge any influences on our objectivity to our clients and offer to withdraw from the engagement when our objectivity or integrity may be impaired.

Fees

• Agree in advance on fees and expenses that are reasonable, legitimate, and commensurate with the engagement and the responsibility.
• Disclose in advance any fees or commissions received for equipment, supplies or services we recommend to our clients.

Our Firm

• Respect the intellectual property rights of our clients, other consulting firms, and sole practitioners and not use proprietary information or methodologies without permission.
• Not advertise our services in a deceptive manner and not misrepresent the consulting profession.
• Not take advantage of confidential client information for our firm or us.
• Manage our business in accordance with acceptable financial and accounting rules.
• Ensure our Certified or Registered staff abides by their respective professional code of ethics.

Our quality performance is based on the following:

• Provide services that meet or exceed the client’s specified requirements at the agreed price and within schedule;
• Deliver our services through highly competent professionals while striving for innovative and creative solutions for our clients;
• Evaluate and continuously improve the processes by which we provide our services; and
• Strive for error-free services, aiming at always doing our work right the first time.

Contek ensures a consistent quality performance by:

• Relying on the commitment and dedication of highly competent team members;
• Focusing on quality of service, client satisfaction and meeting contractual requirements;
• Ensuring team members have the right level of resources, tools and training for the job;
• Assuring proper project management methodology, including technical and management reviews;
• Integrating quality into work methods, processes and procedures.

We recognize that client satisfaction is key to our continued success and so is positive client appraisal of our performance for our reputation.

Implementation of and adherence to this Policy is the responsibility of all team members. We are fully committed to our QMS and require total implementation of its related policies and procedures.

James E. Johnstone, President

Georges M. Michaud, CEO